Refund policy
Last updated: August 16, 2026
At Mifrey, we want you to feel confident about your purchase. If something isn't right with your order, please contact us and we'll work with you to resolve it.
This Return & Refund Policy applies to purchases made directly through mifrey.com.
30-Day Satisfaction Guarantee
We offer a 30-day satisfaction guarantee on eligible purchases.
If you are not satisfied with your purchase, please contact us at hello@mifrey.com within 30 days of receiving your order.
Before returning any product, you must contact us and receive return instructions. Please do not send products back to the address shown on the original shipping package, as this may be a carrier, warehouse, or logistics facility that cannot process customer returns.
Returns sent without prior authorization may not be accepted or eligible for a refund.
Damaged, Defective or Incorrect Items
Please inspect your order when it arrives.
If your product arrives damaged, defective, or you receive the wrong item, contact us as soon as possible at hello@mifrey.com so we can investigate and resolve the issue.
To help us process your claim quickly, we may ask you to provide:
- Your order number.
- A description of the problem.
- Clear photographs of the product and packaging.
- A short video demonstrating the issue where the problem cannot be clearly shown in photographs.
- Any other information reasonably required to verify the issue.
Where we confirm that an item is damaged, defective, or incorrect, we may offer an appropriate resolution, including a replacement or refund.
Where the issue is confirmed to be our error or a product defect, you will not be required to pay return shipping costs if we require the product to be returned.
Please contact us promptly after discovering a damaged, defective, or incorrect item, as delays may affect our ability to investigate the issue with our fulfillment and shipping partners.
Change-of-Mind Returns
If you change your mind about your purchase, contact us within 30 days of receiving your order.
To be eligible for a change-of-mind return, the product should generally be:
- In its original condition.
- Complete with its original accessories and components.
- In its original packaging where reasonably possible.
- Free from damage caused by misuse, neglect, modification, or improper handling.
We may request photographs or other information about the condition of the product before authorizing a return.
Unless the product is damaged, defective, incorrect, or we otherwise agree, return shipping costs for change-of-mind returns are the customer's responsibility.
Original shipping charges, where applicable, are generally non-refundable for change-of-mind returns.
Return Authorization
You must contact hello@mifrey.com before returning an item.
If your return is approved, we will provide instructions explaining where and how the product should be returned, if a physical return is required.
Do not return products to the sender address printed on your parcel unless Mifrey specifically instructs you to do so.
Depending on the circumstances, we may determine that a physical return is not necessary. Any decision to issue a refund or replacement without requiring a return is made by Mifrey on a case-by-case basis and does not create an entitlement to a return-free refund for future purchases.
Lost or Undelivered Orders
If your order appears to be significantly delayed or lost in transit, please contact us at hello@mifrey.com.
We may investigate the shipment with the carrier or fulfillment provider before issuing a replacement or refund.
If an order is confirmed as lost in transit, we will provide an appropriate resolution, which may include a replacement or refund.
Please note that carrier investigations can take time, and we may need to wait for confirmation from the relevant shipping provider before determining the appropriate resolution.
Orders Marked as Delivered
If tracking information shows that your order was delivered but you cannot locate it, please:
- Check around the delivery location, including entrances, mailboxes, safe-drop locations, and other areas where the carrier may have left the package.
- Check with other members of your household, neighbors, building management, or reception where applicable.
- Contact the shipping carrier using your tracking information.
If you still cannot locate the package, contact us at hello@mifrey.com and we will review the available tracking information and assist where reasonably possible.
A tracking status showing successful delivery does not automatically qualify an order for a refund or replacement. Each claim will be assessed based on the available delivery and tracking information.
Incorrect or Incomplete Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address when placing an order.
If you notice an error in your shipping information, contact us at hello@mifrey.com as soon as possible.
We will make reasonable efforts to update the address before fulfillment, but we cannot guarantee that changes can be made once an order has entered processing or has been shipped.
Mifrey is not responsible for failed delivery, loss, additional shipping costs, or other issues resulting from an incorrect or incomplete address provided by the customer.
If an order is returned or requires reshipment because of an incorrect customer-provided address, additional shipping charges may apply.
Order Cancellations
If you need to cancel an order, contact us at hello@mifrey.com as soon as possible.
We will make reasonable efforts to cancel your order before it enters fulfillment.
However, our fulfillment process can begin quickly after an order is placed. Once an order has entered fulfillment or has been shipped, cancellation cannot be guaranteed.
If we are unable to cancel the order, you may request a return after receiving it in accordance with this policy.
Refunds
Once an approved return is received and inspected, or we otherwise approve a refund without requiring a return, we will notify you of the outcome.
Approved refunds will generally be issued to the original payment method.
Please allow time for your bank, card issuer, or payment provider to process and post the refund after it has been issued. Processing times are controlled by the financial institution and may vary.
Mifrey cannot issue a refund to a different payment method unless required by applicable law.
Replacements
Where appropriate, we may offer a replacement instead of a refund, particularly where an item is damaged, defective, incorrect, or confirmed lost in transit.
If a replacement is agreed upon, we will arrange shipment of the replacement and provide tracking information when available.
Non-Returnable Items
For health, hygiene, safety, or other legitimate reasons, certain products may not be eligible for return once opened or used, except where the product is defective, damaged, incorrect, or applicable law provides otherwise.
Any product-specific return restrictions will be disclosed where applicable.
Please contact us before purchasing if you are unsure whether a particular product is eligible for return.
Misuse and Return Abuse
Mifrey reserves the right, to the extent permitted by applicable law, to refuse or limit a refund, replacement, or return where there is reasonable evidence of:
- Fraudulent activity.
- Deliberate product damage.
- Repeated or excessive return abuse.
- False claims regarding non-delivery, damage, or defects.
- Manipulation or alteration of supporting evidence.
- Abuse of our satisfaction guarantee.
Nothing in this section limits any rights you may have under applicable consumer protection laws.
Chargebacks and Payment Disputes
We encourage you to contact us at hello@mifrey.com before initiating a chargeback or payment dispute.
Our customer support team will make reasonable efforts to investigate and resolve legitimate order issues directly.
If a chargeback or payment dispute is initiated, we may provide the relevant payment provider, card network, financial institution, or dispute-resolution service with information relating to the transaction, including order details, tracking and delivery information, customer communications, refund history, and other relevant evidence, as permitted by applicable law.
Consumer Rights
This policy is intended to explain Mifrey's voluntary return and refund procedures. It does not exclude, restrict, or modify any rights or remedies that cannot lawfully be excluded under applicable consumer protection laws.
Where applicable law provides you with rights that are more favorable than this policy, those legal rights will apply.
Contact Us
For returns, refunds, damaged products, delivery issues, cancellations, or other order-related questions, please contact:
Mifrey
Email: hello@mifrey.com
Phone: +1 (917) 914-2493
Website: mifrey.com
For return, refund, or order-related requests, we recommend contacting us by email so we have a written record of your request.
Please include your order number and a brief description of your request so we can assist you as quickly as possible.