Shipping Policy

Last updated: August 18, 2026

Thank you for shopping with Mifrey. This Shipping Policy explains our order processing, estimated delivery times, tracking, and what to do if there is an issue with your shipment.

Order Processing

Orders are typically processed within 1–3 business days after your order is placed and payment is successfully confirmed.

Orders placed on weekends or public holidays may begin processing on the next business day.

Once an order has entered processing or fulfillment, we may not be able to modify or cancel it.

Estimated Delivery Time

After your order has been processed, please allow up to 10 business days for delivery.

As a general guide:

• Order processing: 1–3 business days
• Estimated delivery: Up to 10 business days after processing
• Total estimated timeframe: Up to 13 business days from the date your order is placed

Delivery estimates are not guaranteed. Delays may occasionally occur due to carrier disruptions, severe weather, high shipping volumes, customs or other circumstances outside our reasonable control.

Order Tracking

When tracking information becomes available, it will be sent to the email address provided at checkout.

Please allow some time for tracking information to update after receiving your shipping confirmation, as carriers may not scan a package immediately.

Multiple Packages

In some circumstances, items within the same order may be shipped separately due to fulfillment or logistics requirements.

If your order is shipped in multiple packages, you may receive separate tracking information for each shipment. You will not be charged additional shipping fees solely because we choose to split an order into multiple shipments.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information at checkout.

If you notice an error in your shipping address, please contact hello@mifrey.com as soon as possible.

We will make reasonable efforts to update your information before fulfillment begins, but changes cannot be guaranteed once an order has entered processing or has been shipped.

Mifrey is not responsible for delivery failures, losses, delays, or additional costs resulting from incorrect or incomplete shipping information provided by the customer.

Delayed or Lost Shipments

If your order has not arrived within the estimated delivery timeframe, please check your tracking information first.

If there has been no meaningful tracking update or you believe your package may be lost, contact us at hello@mifrey.com with your order number.

We may need to investigate the shipment with the carrier or fulfillment provider before determining the appropriate resolution.

If a shipment is confirmed as lost in transit, we will provide an appropriate resolution in accordance with our Return & Refund Policy.

Orders Marked as Delivered

If tracking shows that your order has been delivered but you cannot locate it, please check around the delivery location, with household members, neighbors, building management, reception, or other safe-drop locations before contacting us.

You should also contact the carrier using the tracking information provided.

If you still cannot locate your package, contact us at hello@mifrey.com and we will assist where reasonably possible.

A carrier tracking status showing successful delivery does not automatically qualify an order for a refund or replacement.

Shipping Delays

While we aim to deliver orders within the estimated timeframe, shipping times may occasionally be affected by circumstances outside our reasonable control.

These may include carrier delays, severe weather, transportation disruptions, customs processing, peak shopping periods, or other logistical events.

We will make reasonable efforts to assist you if your shipment experiences a significant delay.

Contact Us

For shipping, tracking, or delivery questions, please contact:

Mifrey
Email: hello@mifrey.com
Phone: +1 (917) 914-2493
Website: mifrey.com

For order-specific enquiries, please include your order number so we can locate your order as quickly as possible.